15.1 We want you to be satisfied with your purchases on the Services. If you have a problem with an order or purchase, please contact us as described in the Refund & Return Policy. You agree that: (i) Turtles Egg may, in accordance with its Refund & Return Policy issue a refund to resolve any problems with your order, including the contents of a Product listing or the delivery, condition, performance, or quality; and (ii) if you choose to pursue any other remedy, you must seek that remedy directly from the applicable Merchant. If you accept a refund, your ability to seek another remedy from the applicable Merchant may be affected.

15.2 Except as described in the Refund & Return Policy, Turtles Egg cannot refund, reimburse, cover, or otherwise be responsible for any fees and charges, including without limitation those not paid to Turtles Egg, such as customs, taxes, or any return shipping costs you may incur in the refund process.